FAQ — 4 Cabo Fun | Cabo San Lucas Tour Questions Answered

Question 1

How do I book a tour?

Accepted Answer

Simply select your tour, choose your date and number of guests, and complete checkout securely with your credit or debit card. You'll receive an instant confirmation email with your booking details and meeting point information.

Question 2

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. All payments are processed securely through Stripe. We do not accept cash for online bookings.

Question 3

Why should I book directly instead of through Viator or other platforms?

Accepted Answer

Booking directly with 4 Cabo Fun saves you up to 20% compared to third-party platforms. You also get direct communication with our team, faster support, and the flexibility to amend your booking if your plans change.

Question 4

How can you sell tours cheaper than the tour operators themselves?

Accepted Answer

We buy tour capacity wholesale from our provider partners — essentially reserving blocks of spots in advance. This gives the operators guaranteed bookings and helps keep their tours full, which is valuable to them. In exchange, we get a lower wholesale rate that we pass directly on to you. It's a win for everyone: the operators stay busy, and you pay less than you would booking directly with them or through a platform like Viator.

Question 5

Will I receive a confirmation after booking?

Accepted Answer

Yes! You'll receive an email confirmation immediately after booking with your confirmation code, tour details, meeting point, and what to bring. Save this email — you'll need your confirmation code if you ever need to look up or cancel your booking.

Question 6

What is your cancellation policy?

Accepted Answer

All tours offer a full refund if cancelled more than 24 hours before the tour date. Cancellations made within 24 hours of the tour are non-refundable. Private tours may follow the individual provider's cancellation policy, which will be clearly noted at the time of booking — for example, Canopy Costa Azul requires at least 7 days' notice to cancel a private tour.

Question 7

How do I cancel my booking?

Accepted Answer

Visit our My Booking page at 4cabofun.com/my-booking, enter your email address and confirmation code, and follow the cancellation steps. Refunds are processed back to your original payment method within 5–10 business days.

Question 8

Can I change my tour date or number of guests?

Accepted Answer

Yes — visit the My Booking page to submit an amendment request with your new preferred date, updated guest count, and any notes. Our team will confirm availability and process the change as quickly as possible.

Question 9

What happens if the tour is cancelled due to weather?

Accepted Answer

Safety is our top priority. If we cancel a tour due to unsafe weather or sea conditions, you will receive a full refund or the option to reschedule at no extra charge. We will contact you as early as possible if conditions require a cancellation.

Question 10

Can cruise ship passengers book tours with you?

Accepted Answer

Absolutely! We specialize in shore excursions for cruise passengers. When booking, simply toggle the 'Cruise Ship Passenger' option and enter your ship's all-aboard time. We build your tour schedule around your ship's departure so you're never left behind.

Question 11

Do you guarantee I'll be back to the ship on time?

Accepted Answer

Yes. When you provide your all-aboard time during booking, we factor that into your tour schedule. Our guides are experienced with cruise ship schedules and will ensure you return to the tender dock or pier with time to spare.

Question 12

What if my ship doesn't dock or changes its itinerary?

Accepted Answer

If your cruise ship skips Cabo San Lucas or changes its port schedule, contact us as soon as possible. We understand these situations are out of your control and will work with you on a refund or reschedule.

Question 13

Where do tours depart from?

Accepted Answer

Meeting points vary by tour — each tour page lists the exact meeting point with a map link. Most water-based tours depart from the Cabo San Lucas Marina. Land and adventure tours typically meet at a designated pickup area or the activity park.

Question 14

Is transportation included?

Accepted Answer

Transportation is included on select Land tours. For Water and Day Trip tours, you can add round-trip hotel pickup and drop-off for $20 per person during checkout. Your pickup location will be confirmed after booking.

Question 15

Do you offer hotel pickup?

Accepted Answer

Yes, for most tours we offer hotel pickup in the Cabo San Lucas and San José del Cabo hotel zones for $20 per person. Select the transportation add-on during checkout and enter your hotel name. We'll confirm your exact pickup time by email.

Question 16

What should I bring on a tour?

Accepted Answer

We recommend bringing sunscreen, a hat, sunglasses, comfortable closed-toe shoes (for land/adventure tours), a swimsuit and towel (for water tours), a valid photo ID, and a copy of your booking confirmation. Leave valuables at your hotel when possible.

Question 17

Are there age or weight restrictions?

Accepted Answer

Age and weight restrictions vary by tour. Adventure tours like ATV, RZR, and zipline have minimum age and weight requirements for safety. These are listed on each individual tour page. Children are welcome on most water and sightseeing tours.

Question 18

How large are the tour groups?

Accepted Answer

Group sizes vary by tour type. Boat tours typically accommodate 10–20 guests. Adventure tours like ATV and RZR are smaller and more intimate. Private tours are available for couples, families, or groups who prefer an exclusive experience.

Question 19

Do you offer private tours?

Accepted Answer

Yes! We offer a range of private tours including private snorkeling, private yacht charters, private fishing charters, and more. Private tours are perfect for special occasions, honeymoons, corporate groups, or anyone who wants a personalized experience.

Question 20

I booked through Viator or TripAdvisor — is 4 Cabo Fun the same company running my tour?

Accepted Answer

Yes, absolutely. 4 Cabo Fun is the local operator behind the tours listed on Viator, TripAdvisor Experiences, and similar platforms. The same guides, the same vehicles, the same boats, and the same experience — we set everything up and run every tour ourselves. The only difference is where you paid.

Question 21

Why does Viator or TripAdvisor hold my payment instead of you?

Accepted Answer

When you book through a third-party platform like Viator or TripAdvisor, the platform collects and holds your payment on their end. They pay us as the local operator after your tour is completed. This is standard practice for all operators listed on those platforms — it is not unique to us.

Question 22

I need to cancel or get a refund — who do I contact?

Accepted Answer

If you booked through Viator or TripAdvisor, all cancellations and refund requests must go through the platform where you booked. We do not have access to payments processed by those platforms and cannot issue refunds on their behalf. Contact Viator or TripAdvisor customer support directly and reference your booking confirmation number.

Question 23

Can 4 Cabo Fun still help me if I booked on Viator?

Accepted Answer

Yes — we are your on-the-ground team regardless of where you booked. We handle all tour logistics: your transportation pickup, your guide, your equipment, and your experience on the day. If you have questions about meeting points, what to bring, or anything about the tour itself, reach us at 1-855-422-2638 or support@4cabofun.com. For cancellations and refunds, contact the platform you booked through.

Question 24

Something went wrong on my tour — who do I contact?

Accepted Answer

For any issue that happened during the tour — a problem with your guide, equipment, transportation, or the experience itself — contact us directly at support@4cabofun.com or 1-855-422-2638. We are responsible for the tour operation and want to make it right. For billing disputes or refunds, you will still need to go through the platform you booked on.

Question 25

Should I book directly next time instead of through Viator?

Accepted Answer

Booking directly at 4cabofun.com saves you up to 20% compared to third-party platforms — you get the exact same tour, the same guides, and the same experience, but at a lower price. You also get direct access to our team for any questions or changes, and the ability to manage your booking through our My Booking page.

Question 26

How can I reach you if I have questions?

Accepted Answer

You can reach our team by phone or text at 1-855-422-2638, by email at support@4cabofun.com, or through the contact form on our website. We're available 7 days a week and typically respond within a few hours.

Question 27

Can I book a tour last minute?

Accepted Answer

Yes! You can book a tour for today, subject to availability. Simply select today's date on the tour page and choose an available start time. For the best selection, booking a day or two ahead is always a good idea — but same-day bookings are welcome.

Question 28

What is My Cabo Trip?

Accepted Answer

My Cabo Trip is a free personal itinerary dashboard built into 4cabofun.com. After you book a tour, it's automatically added to your trip. You can also add flights, car rentals, hotel stays, cruise info, and personal notes — all organized day by day so you have everything in one place.

Question 29

Does My Cabo Trip cost anything?

Accepted Answer

No — it's completely free. Just create a free account at 4cabofun.com/my-trip/login. There's no subscription, no upsell, and no spam. It's a planning tool we built to make your Cabo trip easier.

Question 30

Does my tour automatically appear in My Cabo Trip after I book?

Accepted Answer

Yes. If you're logged in when you complete checkout, your tour is added to your itinerary automatically. If you're not logged in, you'll see a prompt on the confirmation page to sign up and claim your booking — just enter your confirmation code and it'll be pulled in instantly.

Question 31

I'm on a cruise — can I use My Cabo Trip to track my shore window?

Accepted Answer

Absolutely — that's one of the best uses for it. Add your cruise ship details including port arrival and departure times, and My Cabo Trip will display a bold shore window banner showing exactly how much time you have in Cabo. It also flags your all-aboard time in red so you never lose track of it.

Question 32

Can I print my itinerary to bring with me?

Accepted Answer

Yes. From your My Cabo Trip dashboard, click the printer icon in the top right. It generates a clean, print-ready version of your full itinerary — no buttons, no chrome, just your day-by-day schedule. You can print it to paper or save it as a PDF to keep on your phone.

Question 33

Can I edit or update items in my itinerary?

Accepted Answer

Yes. Hover over any item in your itinerary and click the pencil icon to edit the date, time, details, or location. Changes save instantly. You can also delete items you no longer need.

Question 34

What is the legal name of your company?

Accepted Answer

Our registered legal business name is Best Cabo Tours LLC. We operate under the brand name 4 Cabo Fun — our vanity name and easy-to-remember URL (4cabofun.com). Whether you see "Best Cabo Tours LLC" on a receipt, legal document, or your credit card statement, that's us.

Question 35

What does the phone number 1-855-422-2638 stand for?

Accepted Answer

Our number 1-855-422-2638 spells out 1-855-4-CABO-FUN — a vanity number we chose to make it easy to remember. You can call or text us at that number 7 days a week for booking help, questions, or anything else.

Question 36

When was 4 Cabo Fun founded?

Accepted Answer

Best Cabo Tours LLC was incorporated in 2020. Our guides, however, have been leading tours in Los Cabos since 2010 — so while the company is newer, the local expertise and relationships behind it go back well over a decade.

Frequently Asked Questions

Booking & Payment

Cancellations & Changes

Cruise Ship Passengers

Meeting Points & Transportation

Tour Details

Booked on Viator or TripAdvisor?

Contact & Support

My Cabo Trip — Your Free Itinerary Planner

About Our Company

Still have questions?